White Glove Guarantee
If it's not right, we make it right.
Every Hometress clean comes with one promise: if something isn't up to standard, tell us within 48 hours and we'll make it right. We review it, then choose the fix — a free re-clean of the affected area, or a credit or refund.
Already had a clean? care@hometress.pro · (215) 607-7361
What it means
A guarantee that works the way it should.
A guarantee is only worth something if it's easy to use. Ours has three parts, and none of them require a phone tree.
- 01
We stand behind every clean
If the work isn't up to our standard, that's on us to make right — not on you to live with or clean again yourself.
- 02
Tell us within 48 hours
Reach out within 48 hours of your clean and we'll promptly review it. No paperwork to file.
- 03
We make it right
We look at what happened and choose the fix. Usually that means we return to re-clean what we missed, or refund the affected portion.
How to make it right
Three steps, no friction.
Tell us
Call or email us. Say briefly what's wrong and, if you can, add photos of the area — they show us exactly what needs attention.
We review it
We check your note and photos against what you booked, and talk it through with your cleaner.
We make it right
We arrange a free re-clean of the affected area, or issue a partial or full credit or refund — whichever fits what we found.
Where it applies
Here's where it applies — and where it doesn't.
Being specific about the edges builds more trust than a vague “satisfaction guaranteed.” The full fine print is in Section 5 of our Terms of Service. If your situation isn't on either list, ask us and we'll take a look.
Covered by the guarantee
- A specific area you booked that wasn't cleaned to standard.
- Items missed from your booked cleaning checklist.
- A surface or finish affected by our products or method.
- Anything else in your booked clean that isn't right.
Outside the guarantee
- Pre-existing damage, heavy wear, or set-in stains that standard cleaning can't remove.
- Anything outside your booked service scope (ask us about adding it next time).
- Issues reported after 48 hours — late reports are generally not covered, so tell us as soon as you notice something.
- Scent or product preferences — tell us when you book, and your cleaner will accommodate them where practical.
Guarantee questions
The short answers.
How do I report something that wasn't right?
Do I pay again for the re-clean?
Does this apply to recurring cleans?
Booked with a safety net
Book the clean. The guarantee comes with it.
You don't have to wonder what happens if it falls short. That part's already handled.